How do I return an item?
Our return policy is as follows:
If you are at all unhappy with the
contents of your order upon delivery, please contact us as soon as
possible to allow us the opportunity to resolve the problem:
- All products must be inspected by you
upon delivery and any damage in transit or shortages must be notified
to All4Baby within 48 hours of delivery. No claims for damage in
transit or shortage will be considered after this period.
- Where goods have been damaged in
transit, we will arrange for collection and offer you a replacement at
no extra cost to you. In circumstances where the packaging is clearly
damaged on arrival, please when you are signing for delivery, write Box
Damaged on the delivery slip and give to the courier.
- Where goods are found to be faulty on
delivery, we will arrange for collection and offer you the choice of a
replacement of refund at no extra cost to you.
- If you receive your order in good
condition but you consider any item to be unsuitable, you may return the
product for a refund provided that you do so within 14 days of delivery
and the item is returned in its original condition and in its original
packaging. In these circumstances you will be responsible for meeting
the full cost of the return carriage. Products returned incomplete,
damaged or used by the customer will not be accepted.
- We regret that we can not offer refunds on nappy products, swimwear or assembled furniture unless faulty.
- Any returns accepted by All4Baby will
only be given upon inspecting the returned products. Only the price of
the returned product will be refunded. Delivery and shipping costs will
not be refunded.
Please contact us on 091 76 44 00 or [email protected]
for more information on shipping or returning an item. Thank you.